Source: Experience This! #5 The Modern Customer PodcastĬX expert Blake Morgan’s podcast, The Modern Customer Podcast, dives into creating customer experiences that can help you meet your modern customers’ demands with ease. Hosted by customer retention expert Joey Coleman and social media expert Dan Gingiss, this podcast offers helpful information on strengthening customer relationships while having fun. If you like to laugh while you learn, Experience This! might be what you’re looking for. Source: Navigating in Customer Experience #4 Experience This!
The host, Yanique Grant interviews business leaders and customer service experts to get their insights on customer psychology, tools and technology, strategies, training and development, and service recovery.Īvailable on: Apple Podcasts, Spotify, Audible, and Google Podcasts Navigating the Customer Experience is a podcast that can help you improve your customer support holistically. Source: Amazing Business Radio #3 Navigating the Customer Experience This podcast aims to help customer-centric businesses reach new heights by featuring viral video stars, corporate CEOs, bestselling authors, and thought leaders who share their rich experiences.Īvailable on: Apple Podcasts, Spotify, Google Podcasts, and SoundCloud Source: The Customer Service Revolution #2 Amazing Business RadioĪmazing Business Radio is a podcast by Shep Hyken, a popular name in customer service and customer experience. The Customer Service Revolution podcast covers various topics, including customer loyalty, AI in contact centers, and employee engagement, making it perfect for customer support professionals in all stages of their careers.Īvailable on: Apple Podcasts, Spotify, Google Podcasts, and Audible John DiJulius, a bestselling author, packs secrets of success, lessons from failures, and actionable tips for B2B and B2C businesses in his interviews with revolutionary business leaders. #1 The Customer Service Revolution Podcast This article has the best customer service podcasts with information on where you can listen to them. If you’re new to podcasts or are looking for more customer service/customer experience podcast recommendations, you’re in the right place.
A good customer service podcast can help you become a better customer service professional, learn about the industry, and improve your skills while you’re driving, walking, or generally going about your life.
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